Shipping and Returns
Shipping is fulfilled through Fastway Couriers.
Orders are delivered to your door.
Shipping Times : JHB same day or 1 days ( depending on the time the order was placed).
Other areas : 2-3 days.
After an order is placed, you will receive a tracking number either by email or sms.This can be used to track your parcel via www.fastway.co.za
Shipping on Sneakers
Some of our sneakers are kept in the United States of America and shipped in on an order basis. Sneakers are sent for verification and then shipped to us.
Couriers that we use :
Please allow 9 -12 working days for sneakers to arrive (Kindly read customs section below)
The customer has a period of 3 days after receiving the parcel (This is when the courier tracking has indicated that the parcel has been delivered) to request a refund. In order for this process to be seamless we require the client to provide information that constitutes the item being damaged or defective, without any proof we will be unable to assist with the refund.
Unfortunately we don't offer refunds (other than as mentioned above) as some of our stock is on consignment which means once the items are sold we then pay the consignee his amount less our commission. in some cases should the item you have ordered be damaged or defective we will provide a refund(the item needs to be sent us to view and inspect).If the incorrect size is ordered we cannot provide a refund or an exchange.
The refund will only be issued once the item has been returned to us and has been inspected.
Kindly note that we can only provide a refund if you have not received a parcel after 60 days. Any refunds requested before that period will be deemed as a cancellation. Please refer to our cancellation section for more information.
Should we need to import your order , kindly note that everything that is brought into South Africa has to pass through Customs , we always provide proper paperwork for clearance however in some rare instances customs requires a physical inspection (by law we have to give them access).
If this may happen we are at the mercy of their time lines. These processes have in the past taken 10 working days.
Kindly note that should you cancel an order within 30 days there will a 50% cancellation fee due to customs duties and shipping fees paid (To bring in the items and then send them back) and our cancellation fee imposed by the supplier. This is result of shipping in our goods per order from the USA, should your attorneys wish to get in contact : Kindly contact us on - firstname.lastname@example.org
No exceptions are made and we are under the assumption all terms have been read prior to making a purchase.
DELIVERIES & DISPATCHING
All orders may take up to 7 working days to be processed & marked as dispatched from the date of you placing your order on our website, our warehouse will email you with a tracking number when your order has been dispatched.
Please note we assume that before making a purchase you have read all our terms and conditions.